Return & Refund Policy

Homeomead is committed to delivering the correct medicines and products in good condition. We recommend that you inspect items on delivery. Where there is a genuine concern, we offer a replacement or refund after investigation.

Reasons a Return May Be Accepted

• The product delivered is defective.
• The product delivered does not match your order.
• A product in your order is missing.
• The product delivered has a size mismatch.
• The product delivered is past, or near, its expiry date (medicines with an expiry of less than 3 months are treated as near-expiry).
• The product was damaged in transit. Do not accept any product with a tampered seal.

Return Conditions & Timelines

• Missing item: raise the request within 2 days of delivery, with photographs.
• Wrong product / size exchange: raise within 7 days of delivery.
• Damaged / defective item discovered after opening: raise within 2 days of delivery.
• The batch number of the returned product must match the invoice.
• Only fully unopened strips or products can be returned — partially consumed items do not qualify.
• The product must be returned in its original manufacturer's packaging, with price tags, labels, bar-code and invoice intact.
• Wrong ordering of a product, or a return due to a change in prescription, does not qualify.

How to Raise a Return

Please use our Contact Us page or call us during business hours. Our team will verify your claim within 72 business hours of receiving the complaint. Once the claim is verified as genuine, we will arrange collection of the product. Pack the product in its original manufacturer's packaging and send it by courier to the address on our Contact Us page.

Refunds

A refund is completed within 30 days of our receiving the returned product, and is processed to the original payment method:

• Debit card / credit card / net banking — credited to the linked bank account.
• Online wallet — credited to the wallet.
• Cash on delivery — refunded by fund transfer to your bank account.

Cancellations

You may cancel an order any time before it is shipped by logging in to your Homeomead account or contacting us. Orders once shipped cannot be cancelled; however, you may refuse to accept the parcel from the courier, and we will initiate a refund after the product is returned to us.

Cancellations by Homeomead

We may cancel an order due to non-availability of the quantity or product ordered, errors in pricing information, or any other reason beyond our control, including where our courier partners are unable to service the delivery.

For any assistance, email homeomead@gmail.com or call +91-6363996993 (Mon–Sat, 9:00 AM – 6:30 PM), or use our Contact Us page.