Shipping Policy
Processing, dispatch and delivery of your orders
We deliver authentic homeopathy and wellness products across India through trusted courier partners. This policy explains how orders are processed, dispatched and delivered.
Order Processing & Dispatch
Orders are usually processed and dispatched within 24–48 business hours (Monday to Saturday, excluding public holidays). Prescription items are dispatched after the prescription has been verified. You will receive tracking details once your order ships.
Delivery Timelines
Estimated delivery is typically 3–7 business days after dispatch, depending on your location and the courier's serviceability. Remote or non-metro pin codes may take a little longer. Timelines are indicative and may vary during peak periods or due to circumstances beyond our control.
Shipping Charges
Shipping charges (if any) are calculated at checkout based on the order value and delivery location. Enjoy free delivery on orders above ₹500. Any applicable charges are shown before you pay.
Serviceable Locations
We currently ship to serviceable addresses within India only. If your pin code is not serviceable, our team will contact you with alternatives.
Delivery & Packaging
All products are securely packed to protect them in transit. Please do not accept any parcel whose seal appears tampered with or damaged. If your package arrives damaged, refuse delivery or report it within 2 days — see our Return & Refund Policy.
Delays & Failed Deliveries
Occasionally, deliveries may be delayed due to weather, strikes, regional restrictions or other events beyond our control. If a delivery attempt fails or a shipment is returned undelivered, our team will reach out to arrange re-delivery or a refund as appropriate.
For any assistance, email homeomead@gmail.com or call +91-6363996993 (Mon–Sat, 9:00 AM – 6:30 PM), or use our Contact Us page.